Are You Working Too Hard Managing Your Entertainment Program?
I meet F&B Directors and hotel managers who are spending hours every week managing their own entertainment program. From sourcing talent, scheduling them, getting them set up as vendors, and dealing with last-minute issues, the total burden on the hotel’s team can be significant.
Consider sourcing. Unless the hotel manager has significant prior knowledge of the local entertainment market, they may not know where to start. Identifying just a few highly qualified entertainment vendors could take hours of valuable time. For hotels with a larger and more varied entertainment program, the sourcing challenge compounds. In addition to sourcing performers for regularly scheduled activations, holiday activations introduce an even more challenging level of sourcing for bands and larger performances.
Next, consider scheduling. I’ve met hotel managers who must contact upwards of a dozen different vendors to verify their availability, and then piece together an activities and entertainment schedule. This is a lot of tedious administrative work, and may take away from the manager’s time spent on higher level work: vision planning, team leadership, and simply being out there with the guests.
Consider your Accounts Payable department. It is common to see hotels managing their own programming with 10-20 different vendors just for the F&B department’s entertainment program! That could mean 10-20 invoices, often not submitted on time, or not in the proper format, which the hotel’s AP team has to contend with. Then, the same AP team may have to deal with 10-20 different vendors inquiring about the status of their payment. This burden may be heavier than some General Managers realize at first glance.
Finally, consider last-minute issues. Hotel managers who run their own entertainment programs are likely to get calls from performers with any number of questions or problems. Illnesses, substitutions, logistical questions, and accounts payable questions (yes, they are likely to call the F&B manager about this too) all cause unnecessary stress for hotel managers, who have more important responsibilities to focus on, and especially do not want to receive a call on their day off.
MHW Live Music’s unwavering commitment is to make hotel managers’ jobs easier by completely eliminating the administrative burden associated with managing an entertainment program, while significantly improving the entertainment quality and guest experience on property.
If you would like to discuss your hotel’s entertainment program, please contact me, I would be delighted to meet with you.
What Our Clients Say About Us
“Their exceptional managemnt of our F&B department’s musical activations and high level of professionalism have elevated our guest experience to new heights.”
“Switching over to have MHW Live Music handle our entertainment program has been flawless.”
“Their team is highly responsive and professional, and have used their expertise to design a live entertainment program that our hotel guests and local patrons love.”
Activate Your Outlets
If you would like to discuss your property’s entertainment program and see how MHW can help, please contact us.
