Is Your Entertainment Cancellation Policy Hotel-Friendly?
Sometimes, luxury hotels and resorts struggle with entertainment vendors demanding strict cancellation policies, akin to what a touring artist’s manager would demand for a large-scale performance.
This arrangement is inherently adversarial with the hotel. The artist (or their manager) attempts to get the best possible fee and terms, and the hotel attempts to negotiate the flexibility that is required in the hospitality business.
Hotel managers need flexibility to change or cancel performances with a reasonable amount of notice given the variability of occupancy, buyouts, weather, and other considerations.
MHW Live Music works on the hotel’s behalf as the outsourced entertainment department. Our deep understanding of the local musician and DJ community allows us to better negotiate the friendliest possible terms for the hotel while maintaining good vendor relationships.
By clearly defining and communicating the cancellation policy from the start (something that is not always done well with informally managed programs) the performers are not surprised if the hotel needs to make a change, and MHW Live Music makes sure that the performers we select for the hotel understand the nature of the hospitality business and are prepared to do what’s best for the hotel and the guest experience.
If you would like to discuss your own entertainment programming and current cancellation policy, please contact us and we would be delighted to meet with you.
What Our Clients Say About Us
“Their exceptional managemnt of our F&B department’s musical activations and high level of professionalism have elevated our guest experience to new heights.”
“Switching over to have MHW Live Music handle our entertainment program has been flawless.”
“Their team is highly responsive and professional, and have used their expertise to design a live entertainment program that our hotel guests and local patrons love.”
Activate Your Outlets
If you would like to discuss your property’s entertainment program and see how MHW can help, please contact us.
