Solving Day-Of Problems

CHALLENGE

A legendary Key West beach resort was managing its entertainment program in-house. The F&B managers struggled to deal with musicians arriving on the incorrect day, calling to cancel at the last minute, or sometimes even neglecting to show up at all. F&B managers were regularly stressed about entertainment because they often had to locate and contact substitute musicians at the last minute, taking time away from their higher priority work. This lack of consistency negatively impacted the guest experience as well, as many substitute performers were of lower quality, or if managers couldn’t find a substitute, the scheduled entertainment was cancelled altogether.

SOLUTION

The resort engaged MHW Live Music to manage its entire entertainment program. MHW’s sophisticated check-in procedures help ensure all performers show up on the correct day at the correct time. In case of last minute cancellations, the MHW Manager-On-Duty seamlessly books high-quality substitute performers without any involvement required from hotel staff.