Enforcing Professionalism & Luxury Hospitality Standards

CHALLENGE

A highly acclaimed luxury resort in Austin, Texas struggled to enforce consistent professionalism standards with the variety of musicians they booked directly. For example, some musicians would arrive wearing shorts and flip-flops, drink alcohol, or otherwise disobey the hotel’s strict brand standards. This caused negative guest reviews and a lot of stress for the hotel team.

SOLUTION

MHW Live Music was engaged to manage all entertainment programming on property. MHW puts all musicians through a rigorous professionalism onboarding and interview process before they are allowed to perform at the hotel. Hotel Managers now rest assured that the performers are always properly vetted for both talent and professionalism.